File a Claim

Important!!! A member of our team can assist you if you need to file a claim. Before you call, please gather the following information:

  1. Doctor’s name, phone number and fax
  2. Proof of your last day of work and a 2 week pay stub
  3. Checking account and routing number for direct deposit benefit payments

If you are calling during normal business hours (8:00am-4:30pm) please call 847-387-3889 or send an email to Please fax any claim documents to 847-580-4937. If you are calling after normal business hours please call Andrew Haley directly at 847-815-4173.

To file a Metlife Part A or B claim, please call 224-848-4941